Printech prides itself on proving its customers
‘best in class’ service.

Printech information systems were developed, and continue to be managed, in-house service.

Printech team of in-house IT programmers provides the bandwidth for Kyocera, Canon, Samsung, OKI, and HP, systems to adapt to changes in business processes.

Our Help Desk support is based at Printech Head Office in Prestons, NSW. It operates from Monday to Friday, 8:00 am to 5:00 pm. Systems are designed to accept service requests by email, phone or our website. Printech Help Desk also provides a ‘How-to’ service for all functionality-related questions and discussions, designed to help customers get the most out of their equipment.

Our team of experienced help desk personnel is extensively trained under a tiered support model to provide maximum level one support to minimise downtime. Through analysis of symptoms, we seek to rectify issues without the need to escalate to higher-level support of field service technicians. This minimises periods of interruption when devices require attention.

We have highly developed information systems capabilities and a national team of broadly experienced help desk personnel, trainers, field service technicians and technical product specialists. Our direct service coverage extends to metropolitan areas and surrounds of Australia’s five most populous states – NSW, QLD, VIC, SA, WA &NZ

REQUEST A CALL BACK

If you have a query about our products and services, please fill out the form and we’ll be in contact with you shortly. Alternatively, please call 1300 847 021 or e-mail info@printech.com.au.

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CLIENT TESTIMONIALS

Our mission is threefold, our first responsibility is to ensure we have the best products to supply to our customers.

Second, is to provide exceptional and timely printing support and services to our clients and
thirdly we endeavour to maintain service and performance via regular reports and associated dialogue.



Scott Harris

From Google Reviews

There is nothing like dealing B2B with a company of similar values. Through each expansion, James and the team have been there to recommend and install just what we need. Excellent pricing and sensational ongoing service. Highly recommended print solution company.

Nino Mura

From Google Reviews

Printech solutions have been fantastic to deal with.
Great product knowledge. Great service.
Highly recommend them.
Will deal with them again.

Alvin Kan

From Google Reviews

Just saved over 50% off our monthly photocopier bill by changing to Printech (this included them paying out a bad previous agreement). Anyone looking to saving on printing should contact them.

Mustapha Lahlouh

From Google Reviews

Any time I have an issue at the office, one phone call and there is a tech sent out ASAP to sort out any issue I have.

Matt Farley

From Google Reviews

Great service from Leon. Very helpful and got me set up to print in no time. A real asset to your organisation.

Pak Man

From Google Reviews

Great service! Leon & James made everything so easy.


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